QLINE Ready for Revenue Service

Service Improvement Goals Reached During Free Ride Extension

DETROIT – QLINE streetcars are now arriving every 15 minutes during peak service, meeting M-1 RAIL’s goal as revenue operations are set to begin on September 5.

“QLINE service is more frequent and more consistent,” said M-1 RAIL President and CEO Matt Cullen. “The extended free ride promotion provided us an opportunity to take all the great feedback we’ve received from riders and incorporate it into service before we began collecting fares.”

During the two month extended free ride promotion, the QLINE reduced wait times between streetcars (headway) by 15 percent. Accuracy of the vehicle arrival prediction system has also improved, with the QLINE arriving on-time (within two minutes of its predicted arrival) on more than 65% of its trips in August. Both figures are expected to continue showing improvement throughout the rest of 2017.

In mid-June, M-1 RAIL and The Kresge Foundation announced an extension of free QLINE ride service through Labor Day to support ridership growth and service enhancements to ensure the long-term success of the system.

“We were confident that the QLINE would build on its successful launch and refine operations during the extended free ride period,” said M-1 RAIL Vice Chair and Kresge President & CEO Rip Rapson. “We are pleased that so many Detroiters took the opportunity to experience the QLINE and believe that over time, the project’s impact will lead to greater support for regional transit.”

More than 500,000 rides have been taken on the QLINE since May with daily ridership averaging over 5,500 passengers during the last month. Ridership is highest on the QLINE between 11 a.m. – 4 p.m. Monday-Saturday.

“We appreciate the support of the Kresge Foundation,” said M-1 RAIL COO Paul Childs. “It’s allowed us time to work with our operations team, our partners along the corridor and the public to ensure QLINE is a safe, reliable and welcoming streetcar system. We are ready to begin a new phase of the project on September 5 when M-1 RAIL begins revenue operations.”

M-1 RAIL has added streetcar operators, optimized traffic signals along the route, implemented a new stop policy and reduced battery charging time since its launch in May. In preparation for revenue operations, additional rider resources will be available at QLINE stations and onboard the streetcar including a more detailed route map and directions to assist in the purchase of streetcar tickets. M-1 RAIL ambassadors will also be circulating at stations throughout the route and aboard the streetcar to assist customers from September 5-September 17.

QLINE operates from 6 a.m. – 11 p.m. Monday-Thursday,  6 a.m.- midnight on Friday, 8 a.m. -midnight on Saturday, and from 8 a.m. – 8 p.m. on Sunday.